Troubleshooting
Steps to get you reconnected
25 articles
- I have gaps/empty slots/no measurements in my app. How can I get more readings?
- My charger does not light up red when I put the band on the charger; what should I do?
- I cannot connect my Hilo Band; What can I do?
- The band strap is too small / too large. Can I buy a strap in a different size?
- The calibration cuff is too small/large; can I buy it in a different size?
- My Hilo Core Band is not taking measurements anymore
- How many days does the battery last on a single charge? What is the battery life of the Hilo Band?
- I cannot pair my Hilo Core Band to my phone; what can I do?
- How long does it take to fully charge the Hilo Core Band?
- The band is blinking fast red when on the charger and won't pair
- Why can I not log into my Hilo App account?
- No Reset email: “We sent you an email to reset your password, please check your inbox and click on the link to reset it"?
- My verification link has expired; what should I do?
- I cannot pair my cuff to my phone; what can I do?
- During pairing, I got the message that my Hilo Band is already paired to another account - what should I do?
- The cuff does not inflate. What can I do?
- Why did I receive the message "Calibrate again within 48h"?
- Why is my calibration "incomplete"?
- Why do I see a calibration reminder in the app?
- How do I know my Hilo Core Band is fully charged?
- Is it possible that the band took a measurement while I was not wearing it?
- How do I change the language of my Newsletter?
- What should I do if my Hilo Core Band gets wet?
- Can I charge the Hilo Core Band while it is wet?
- I had a skin rash on my wrist where I usually wear the bracelet; what should I do?