You may request a return for refund within 14 days from the date of delivery:
How do I start a return?
Go to the user icon on the top right of the Hilo Core website and enter your e-mail OR go directly to returns.hilo.com
Enter your Order Number and e-mail address and press → Find Order
Select the items you wish to return.
for all return reasons you must upload a photo of the item.
Receive your return label to ship back the device
IMPORTANT: Please do not use the return address listed on the invoice or the product packaging — sending the parcel there may result in loss of the return.
For further details, please refer to our Terms & Conditions - Chapter 9. Right to withdrawals.
⚠️ Important Information
We will refund the device and your initial payment, including the membership fee.
However, we are not able to cancel your subscription on your behalf.
If you have entered your payment details via the App Store, you must cancel the subscription directly in the App Store.
If not cancelled, the subscription will automatically renew at the next billing cycle (after 1 year) and you will be charged again.
⚠️ Important Information