You may request a return for refund within 14 days from the date of delivery:
How do I start a return?
Go to returns.hilo.com, enter your order number and email address, click Find Order, then select the item(s), choose the return reason and follow the instructions.
Click the user icon on the Hilo website, log in, open the relevant order and click Returns. This takes you directly to selecting the return reason and completing the request—the order and email are already identified. The button appears within the 14-day return window from delivery.
IMPORTANT: Please do not use the return address listed on the invoice or the product packaging — sending the parcel there may result in loss of the return.
For further details, please refer to our Terms & Conditions - Chapter 9. Right to withdrawals.
⚠️ Important Information
We will refund the device and your initial payment, including the membership fee.
However, we are not able to cancel your subscription on your behalf.
If you have entered your payment details via the App Store, you must cancel the subscription directly in the App Store.
If not cancelled, the subscription will automatically renew at the next billing cycle (after 1 year) and you will be charged again.
⚠️ Important Information