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Can I transfer my Hilo subscription to a new Hilo Band?

Yes. Your Hilo subscription is linked to your Hilo account, not to a specific Hilo Band or Hilo Cuff.

If you replace your Hilo Band or Hilo Cuff—whether as part of a warranty replacement or because you purchased a new device—your subscription will continue on your existing account.

Simply pair the replacement device with your Hilo App using the same account, and your subscription benefits will remain available.

Important:

  • If your band is replaced under warranty, your subscription continues automatically.

  • If your band is lost or damaged and you purchase a replacement, your subscription also continues automatically.

  • You do not need to purchase a new subscription when replacing a band or cuff.

  • Your historical data remains associated with your account.

For instructions on connecting a replacement device, see:

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