Here are the first steps you need to follow to get your Hilo Core kit up and running:
Make sure you read the User Manual
Step 1: Charge the cuff and the band
Remove the plastic film from the sensor; this is not always visible at first sight.
During the charging of the band, the charger slowly glows red. Once charged, the red light is constant.
While charging the cuff, the LED will be blinking green, and once charged, steady green. Please don't forget to switch on the cuff for charging.
While the devices are charging, you can download and install the app.
Step 2: Download and install the app
Check compatibility: Does my phone support the Hilo App?
Download the Hilo Core App from the official store (Android, iOS). The Hilo App is available exclusively through the Apple Store and Google Play, provided the user is registered in the United States.
Step 3: Complete the sign-up process & create your personal Hilo account
Open the Hilo App and select "Set up my Hilo Band." If you already have an account, click "I have an account already" at the bottom of the screen.
You can now create an account using your email address, or by signing in with your Google or Apple account, depending on your phone.
Confirm that you understand Hilo Band is not a diagnostic device and accept the Terms of Service and Privacy Policy by checking the required boxes.
Simply choose your country from the list and fill in your personal details like your name, email, and create a password. You'll also be asked for a few more details, such as your date of birth, gender, weight, and height. Hilo needs this information to tailor your experience. Providing accurate data helps to ensure that your readings are personalized.
If you used your email in the registration process Check your email inbox for a message from Hilo. Inside the email, click on “Verify your email”. Once your email is verified, head back to the app to complete your setup. If you don’t see the email, you can always use the "Resend email" option. Please note, if you don’t verify your email within 24 hours, you will need to start the process again from the beginning.
If you did not receive the verification email, please follow these steps:
Check your spam inbox or your spam filters
Reps making sure you input the correct email address
Once your email has been verified, you can proceed to the next step shown in the Hilo app to pair your cuff and bracelet, by clicking “Take my first measurement”.
Step 4: Pair your cuff and your band
Warning! Please do not attempt to connect your Hilo devices from the Bluetooth list on your phone, as this will cause the pairing to fail. Instead, follow the instructions displayed on the Hilo Core App.
Important for Android users: The Hilo Core App does not collect or use your location. However, Android requires location permission for Bluetooth scanning, which is necessary to pair your Hilo Core Band and Cuff.
For iOS devices, location permission is not required.
Press "CONTINUE" to start the pairing process. To pair your Hilo Core Band, please place it on the charger and ensure the red LED is double-blinking.
Press "CONTINUE" to pair the cuff.
Warning! The cuff should not be charging during the pairing process, as this will cause the pairing to fail.
Switch on the cuff; a blinking blue light should appear on the device.
The app will guide you through the process.
Tap "CONTINUE" and then "GET STARTED".
If the pairing is successful, you will receive a message in the app: "Great! Your Hilo Cuff is paired."
The blue light on the cuff will then stop blinking and become steady blue.
Press "CONTINUE" to perform the calibration.
In the app, on the "Measure" screen, you should see that both the band and the cuff are paired.
Step 5: Calibration
Calibration is mandatory and cannot be skipped. You must complete 4 successful calibrations on 4 different days (one per day). The Hilo Core App will not display blood pressure data until all four required calibrations have been successfully completed. However, the Hilo Core Band must be worn continuously starting from the first calibration. Even though results will not be shown during this period, the band will still record data in the background to help build your personal profile.
The app will guide you through each calibration.
For a step-by-step guide, go to: How do I calibrate my Hilo Core Band?
The following features will become available only after the 4 calibrations are completed successfully.
Individual cuff on demand measurements are NOT available during the first calibration period.
Blood pressure reports will only display data starting from day 8 and only if the 4 calibrations were successfully completed.
Please note that, even when all instructions are followed carefully, a successful measurement may occasionally not be achievable. This may be due to low skin perfusion at the wrist or significant variations in blood pressure during measurements. In such cases, the Hilo app will prompt you to stop the measurement and try again after a few hours.
If you continue to experience issues after three attempts at different times of the day, please contact Hilo Support for assistance and discontinue use of the device until the issue is resolved.
Step 6: Store your cuff
Now you can store your cuff for the next 30 days, until the app requires you to perform another calibration and wear your bracelet day and night to monitor your blood pressure.
Disclaimer: This FAQ is intended as supplementary guidance only and does not replace the Instructions for Use (IFU), User Manual, or Quick Start Guide. In case of any inconsistency or conflict, the IFU, User Manual, or Quick Start Guide contact support.