The Hilo product is covered by a 2-year warranty from the date of receipt (excluding the strap).
The strap is not covered by the warranty as it is subject to normal wear and tear over time. However, if a wristband is confirmed defective, it may be replaced under warranty.
Out-of-Warranty Options
If the Hilo Band is verified as defective and the 2-year warranty has expired, a free replacement is not provided, but you can purchase a new replacement device (pod and charging station) from the official Hilo website at a discounted price.
This replacement includes its own charging station, and your existing cuff remains compatible with the new sensor.
Note that older chargers may not be compatible with the new device.
Your existing membership continues at no extra cost if you sign in with the same account.
For further details check our Terms & Conditions | What You Need To Know
Note: Hilo is a trademark owned by Aktiia SA. “Hilo” may refer to the Hilo brand or to Aktiia SA and its subsidiaries.
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